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Frequently Asked Questions & help
Welcome to our FAQ page! We are here to always serve you, and we strive to make
your shopping experience with us distinctive, easy, and safe.
Here you will find answers to frequently asked questions that might interest you while browsing or shopping from our store.
If you don't find what you're looking for, our customer service team is ready to help.
Yes, we offer free delivery for orders that exceed a certain value depending on the city or current offers.
We will send you a tracking number by mail or mobile as soon as the order is confirmed, and you can track its status from the 'My Orders' page.
It is very rare that our emails don't arrive, but if that happens, please first check your inbox (Junk / Spam), if not found then please contact our customer care team.
We update our inventory daily; the products you can buy online are available in our inventory. however, if this happens, we will send you an official notification and you can easily modify the order or get a fast refund easily.
Check with the carrier first, then ensure the location and address are correct, then contact us immediately if you haven't received it. We will help you solve the problem.
We encrypt your data and use it solely to provide services like shipping, payments, notifications, and warranty. We do not sell or share your information without your consent, and advanced encryption safeguards your privacy at every stage. Your trust is our priority, and we are committed to transparency and care in handling your data.
Returns & Exchanges
Yes, we accept return and exchange of products within 7 days for returns and 14 days for exchanges, provided that the product remains in its original condition and has never been used. (terms and conditions apply)
You can reach our customer support team by using the (Exchange & Return Form) or using the live chat on our website. Our dedicated team is available to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 7-day return policy for all products, Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
No, if the items are in original condition there are no charges, however shipping back to us is covered by the customer.
Payment & Offers
We provide secure payments methods include Mada, Credit cards, Apple Pay, Tamara and T/T Bank transfers,
Enter the coupon code in the 'Discount Code' field at checkout.
Yes, after registering your account and completing your first purchase, you will be automatically added to the loyalty program, you will receive an email with the details of your points, and you can verify your points by logging in to your account.
Call us directly on +966126316601 or click on this button to Chat with our sales team we will help you with your payment.
Yes, creating an account is mandatory and makes it easy to follow your orders and take advantage of our offers.
Get in touch with us immediately and we'll check and help you to benefit from it.
Shipping
Delivery takes 1 to 4 business days, depending on the shipping company.
All online Prices are inclusive of VAT, shipping and delivery charges will show on checkout. There are no other charges.
Just log in to your account, head to My Account and you can easily edit or add a new delivery address.
Contact us immediately after ordering and we will do our best to accommodate your wish.
Sure, if you are away, we can reschedule your delivery, just let us know after making the order.
Warranty & Technical Support
Benya Marine exclusively supplies authentic products, each accompanied by an official manufacturer’s warranty. Warranty coverage varies by product type and may extend for up to six years. Please note that the warranty does not cover damage caused by misuse.
All online Prices are inclusive of VAT, shipping and delivery charges will show on checkout. There are no other charges.
This service is currently limited to commercial customers (B2B). You can sign up for our newsletter to receive updates about future availability.
Sure, if you are away, we can reschedule your delivery, just let us know after making the order.
Do you still need help?
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